FAQ
Frequently Asked Questions
What is SPORTHOMESTEAD?
SPORTHOMESTEAD is an online fashion apparel store offering clothing designed for everyday wear and different personal styles.
Where is SPORTHOMESTEAD located?
Our contact address is:
SPORTHOMESTEAD
2800 NW 107th Ave
Doral, FL 33172
United States
How can I contact SPORTHOMESTEAD?
You can contact us by email at jallahmoses825@gmail.com or by phone at (813) 275-6849.
What are your customer support hours?
Our customer support hours are Monday – Friday, 9:00 AM – 5:00 PM ET.
How long does order processing take?
Orders are generally processed within 3 – 5 business days after the order has been successfully placed and payment has been confirmed.
How long does shipping take within the United States?
Domestic orders generally require approximately 5 – 10 business days for delivery after processing and shipment.
How long does international shipping take?
International orders generally require approximately 10 – 20 business days for delivery after processing and shipment.
Actual delivery times may vary depending on the destination and customs processing.
Can I return an item?
Yes. Customers may submit a return request within 14 calendar days from the date of delivery, subject to the conditions described in our Return and Refund Policy.
What happens if I submit a return request after 14 days?
Return requests submitted after the 14-day period may not be accepted.
How do I request a return?
Please contact us at jallahmoses825@gmail.com or (813) 275-6849 with your order number, the item you wish to return, and the reason for the return.
Please contact us before sending any item back so that we can provide the appropriate return instructions.
What happens if I receive a damaged or incorrect item?
Please contact our customer support team as soon as reasonably possible after delivery. Include your order number and clear photographs showing the issue so we can review the situation and provide appropriate assistance.
When will I receive my refund?
After an approved return has been received and processed, the applicable refund will be issued to the original payment method.
It may take approximately 7 business days for the refund to appear in your account, depending on your payment provider or financial institution.
Are customs charges included with international orders?
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Where applicable, these charges may be the customer's responsibility.
Can my order take longer than the estimated shipping time?
Yes. Shipping timeframes are estimates rather than guaranteed delivery dates. Delays may occur because of customs processing, carrier disruptions, weather, holidays, incorrect address information, or other circumstances outside our reasonable control.
Where can I find your store policies?
Our Privacy Policy, Return and Refund Policy, Shipping Policy, and Terms of Use are available on our website and should be accessible to customers before and after placing an order.
How can I get assistance with an existing order?
Please contact us using the information below:
Email: jallahmoses825@gmail.com
Phone: (813) 275-6849
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Contact Information
SPORTHOMESTEAD
2800 NW 107th Ave
Doral, FL 33172
United States